We value life, We live for service, We serve the community to wellness.
Right to medical care of good quality
Every person is entitled without discrimination to appropriate medical care.
Every patient has the right to be cared for by a physician whom he/she knows to be free to make clinical and ethical judgments without any outside interference.
The patient shall always be treated in accordance with his/her best interests. The treatment applied shall be in accordance with generally approved medical principles.
Quality assurance always should be a part of health care. Physicians, in particular, should accept responsibility for being guardians of the quality of medical services.
In circumstances where a choice must be made between potential patients for a particular treatment which is in limited supply, all such patients are entitled to a fair selection procedure for that treatment. That choice must be based on medical criteria and made without discrimination.
The patient has the right of continuity of health care. The physician has an obligation to cooperate in the coordination of medically indicated care with other health care providers treating the patient. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient reasonable assistance and sufficient opportunity to make alternative arrangements for care.
Right to freedom of choice
The patient has the right to choose freely and change his/ her physician and hospital or health service institution, regardless of whether they are based in the private or public sector.
The patient has the right to ask for the opinion of another physician at any stage.
Right to self-determination
The patient has the right to self-determination, to make free decisions regarding himself/herself. The physician will inform the patient of the consequences of his/her decisions.
A mentally competent adult patient has the right to give or withhold consent to any diagnostic procedure or therapy. The patient has the right to the information necessary to make his/her decisions. The patient should understand clearly what the purpose of any test or treatment is, what the results would imply, and what the implications would be of withholding consent.
The patient has the right to refuse participation in research or the teaching of medicine.
The unconscious patient
If the patient is unconscious or otherwise unable to express his/her will, informed consent must be obtained whenever possible, from a legally entitled representative where legally relevant.
If a legally entitled representative is not available, but medical intervention is urgently needed, consent of the patient may be presumed, unless it is obvious and beyond any doubt on the basis of the patient's previous firm expression or conviction that he/she would refuse consent to the intervention in that situation.
However, physicians should always try to save the life of a patient unconscious due to a suicide attempt.
The legally incompetent patient
If a patient is a minor, or otherwise legally incompetent, the consent of a legally entitled representative, where legally relevant, is required. Nevertheless the patient must be involved in the decision making to the fullest extent allowed by his/her capacity.
If the legally incompetent patient can make rational decisions, his/her decisions must be respected, and he/she has the right to forbid the disclosure of information to his/ her legally entitled representative.
If the patient's legally entitled representative, or a person authorized by the patient, forbids treatment which is, in the opinion of the physician, in the patient's best interest, the physician should challenge this decision in the relevant legal or other institution. In case of emergency, the physician will act in the patient's best interest.
Procedures against the patient's will
Diagnostic procedures or treatment against the patient's will or can be carried out only in exceptional cases, if specifically permitted by law and conforming to the principles of medical ethics.
Right to information
The patient has the right to receive information about himself/herself recorded in any of his/her medical records, and to be fully informed about his/her health status including the medical facts about his/her condition. However, confidential information in the patient's records about a third party should not be given to the patient without the consent of that third party.
Exceptionally, information may be withheld from the patient when there is good reason to believe that this information would create a serious hazard to his/her life or health.
Information must be given in a way appropriate to the local culture and in such a way that the patient can understand.
The patient has the right not to be informed on his/her explicit request, unless required for the protection of another person's life.
The patient has the right to choose who, if anyone should be informed on his/her behalf.
Right to confidentiality
All identifiable information about a patient's health status, medical condition, diagnosis, prognosis and treatment and all other information of a personal kind must be kept confidential, even after death. Exceptionally, descendants may have a right of access to information that would inform them of their health risks.
Confidential information can only be disclosed if the patient gives explicit consent or if expressly provided for in the law. Information can be disclosed to other health care providers only on a strictly "need to know" basis unless the patient has given explicit consent.
All identifiable patient data must be protected. The protection of the data must be appropriate to the manner of its storage. Human substances from which identifiable data can be derived must be likewise protected.
Right to Health Education
Every person has the right to health education that will assist him/her in making informed choices about personal health and about the available health services. The education should include information about healthy lifestyles and about methods of prevention and early detection of illnesses. The personal responsibility of everybody for his/her own health should be stressed. Physicians have an obligation to participate actively in educational efforts.
Right to dignity
The patient's dignity and right to privacy shall be respected at all times in medical care and teaching, as shall his/her culture and values.
The patient is entitled to relief of his/her suffering according to his/her current state of knowledge.
The patient is entitled to humane terminal care and to be provided with all available assistance in making dying as dignified and comfortable as possible.-
Right to religious assistance
The patient has the right to receive or to decline spiritual and moral comfort including the help of a minister of his/her chosen religion.
Provision of Information
The patient, to the best of his/her knowledge, shall be responsible for providing accurate and complete information about present complaints, past illnesses and hospitalization, medications and other matters relating to his/her health.
Compliance to Instruction
The patient shall be responsible for following the treatment plan recommended by doctors, nurses and other health care professionals.
Hospital Rules and Regulations
The patient has the responsibility to follow hospital rules and regulations and to see to it that his/her visitors do likewise. The patient shall cooperate in controlling noise, smoking, and the number of visitors.
Respect and Consideration
The patient must be respectful and considerate of the rights of other patients and the hospital personnel. Likewise, he/she shall ensure that the property of other persons and that of the hospital be respected.
The patient has the responsibility to pay his/her hospital bills promptly.
Reporting of Complaints
The patient can actively help Manuel J. Santos Hospital improve the quality of patient care through recommendations, questions and/or complaints. The same should be reported to the customerType your paragraph here.